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Thursday, March 11, 2010
Emotional Intelligence at Workplace
Excess work world of people who have higher intelligence than other people is reflected in the following facts: At position relating to many people, more successful work. Especially since more empathetic, communicative, a higher sense of humor, and more sensitive to the needs of others; The salesman, service providers, or other professionals who have high emotional intelligence in fact preferred customers, peers and superiors.
The more salesman ratio and emotional balance. Not too sensitive and emotional, but also not cold and too rational. Their opinion is always considered an objective and full consideration; bear smaller stress because it can freely express their feelings, rather than keep it. Able to separate fact from opinion, that is not easily influenced by rumors, but dare to be angry if it was true; Armed with communication skills and high-interpersonal relationship is always easier to adjust for a flexible and adaptable; while others give up, they are not desperate and frustrated, just keep the motivation to achieve the goals aspired to.
There are several important aspects that need to be considered as an initial step to improve emotional intelligence in the workplace. Two experts EQ (Emotional Quotient), Salovey & Mayer (1990) - EQ concept developer, long before Goleman.
summarize the following five aspects:
1. Self-Awareness
2. Managing emotions
3. Motivate yourself
4. Empathy
5. Maintain relationships.
In a recent book Daniel Goleman that discusses EQ competencies, "The Emotionally Intelligent Workplace" Goleman explains that the EQ behavior can not only be seen from the side of each EQ competency but should be of one dimension or any of his cluster.
The ability of social awareness (social awareness) for example is not only dependent on the competence of mere empathy but also on the ability to service-oriented and awareness of the organization. He said also there is a connection between EQ dimensions with one another.
So it is impossible to have social skills without having self-awareness, self-regulation and social awareness.
The more salesman ratio and emotional balance. Not too sensitive and emotional, but also not cold and too rational. Their opinion is always considered an objective and full consideration; bear smaller stress because it can freely express their feelings, rather than keep it. Able to separate fact from opinion, that is not easily influenced by rumors, but dare to be angry if it was true; Armed with communication skills and high-interpersonal relationship is always easier to adjust for a flexible and adaptable; while others give up, they are not desperate and frustrated, just keep the motivation to achieve the goals aspired to.
There are several important aspects that need to be considered as an initial step to improve emotional intelligence in the workplace. Two experts EQ (Emotional Quotient), Salovey & Mayer (1990) - EQ concept developer, long before Goleman.
summarize the following five aspects:
1. Self-Awareness
2. Managing emotions
3. Motivate yourself
4. Empathy
5. Maintain relationships.
In a recent book Daniel Goleman that discusses EQ competencies, "The Emotionally Intelligent Workplace" Goleman explains that the EQ behavior can not only be seen from the side of each EQ competency but should be of one dimension or any of his cluster.
The ability of social awareness (social awareness) for example is not only dependent on the competence of mere empathy but also on the ability to service-oriented and awareness of the organization. He said also there is a connection between EQ dimensions with one another.
So it is impossible to have social skills without having self-awareness, self-regulation and social awareness.
